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It is our policy to ensure that all parts are produced to customer's requirements through an agreed set of management policies, procedures and systems.
Our objectives are to improve customer satisfaction, the quality of our systems, products and services, from our efforts and commitment to planning, process control, continuous review and improvement programs.
Continuous Improvement - We perform analysis of data, combining them with the results of internal audits, corrective and preventive actions, and management reviews are all used to facilitate continual improvement. The quality policy is reviewed annually, along with the quality objectives, as part of strategic planning for overall operating, growth and continual improvement plans.
To evaluate the effectiveness of the quality policy, Hantech management monitors both the processes of the quality management system and manufacturing product defects. Hantech monitors quality management system non-conformances, the on time delivery of product, the level of customer returns and complaints, and the results of customer satisfaction survey. The management review includes an analysis of development of employee skills, the relationships with suppliers and customers, and progress toward improving the quality management system. |
